J-Care is based on the simple premise that caring about our customers business and success means our customers will want to do more business with us.
ACDC are the four rules by which Jacon defines J-Care:
- Attention: Listen to the customer, treat the customer with respect, every customer is important.
- Convenience: Time is of the essence. Show urgency, it should be made easy to do business with us.
- Dependability: Always meet expectation, customer problem is our problem.
- Competence: Accuracy in detail of product or service provided should be right first time every time.